Lost your eScript token? What to do next
For a missing original token, contact the prescriber. For a missing repeat token, contact the pharmacy that issued the repeat. Avoid creating another order just to recover a message.
Check the message first
Look in the SMS or email account used for the consultation. Check spam and archived messages, and whether the practice used a different contact detail. Do not share screenshots containing tokens while asking for general technical help.
Explain what you need
Tell the practice or pharmacy whether this was the original prescription or a repeat and how you normally receive messages. Use its established contact channel. The team can explain the next step without you guessing whether an older token is still usable.
Your checklist
- Check SMS, email and spam.
- Identify original versus repeat.
- Contact the issuing service through a trusted channel.
A common question
Should I use an old token instead?
Ask the pharmacy to check. A message remaining on your phone does not establish that its token can still be dispensed.
Sources and further reading
Official background references. Local service arrangements must be confirmed with the pharmacy.
Your next pharmacy step
Return to the pharmacy that linked you here for individual advice. Reading this guide does not submit a prescription or start an order.
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